Return Policy

Returns, Refunds & Order Changes Policy

Thank you for shopping with artisanthreads.store.
All products are made to order specifically for each customer. Because production begins shortly after an order is placed, returns, exchanges, cancellations, and order changes are limited.

Made-to-order products

We do not accept returns or exchanges for:

• ordering the wrong size, color, style, or product;
• changing your mind after purchase;
• buyer’s remorse;
• personal preference when an item was produced correctly;
• minor differences between screen colors, product previews, and the finished item.

Please review the product description, size information, colors, quantities, personalization details, and shipping address carefully before placing your order.

Damaged, defective, incorrect, or misprinted items

A refund or replacement may be available when an item:

• arrives damaged;
• has a manufacturing defect;
• contains a significant printing error;
• is materially different from the item ordered; or
• contains another verified production error.

The issue must be reported within 30 days of delivery.

To request assistance, provide:

• your order number;
• the name of the affected product;
• a clear description of the issue;
• photographs showing the entire item;
• close-up photographs showing the defect; and
• photographs of the packaging when shipping damage is involved.

Do not return an item unless you receive specific return instructions. In many approved cases, returning the defective item may not be required.

Normal production variations

Because products are printed, cut, sewn, woven, or otherwise produced individually, minor variations may occur.
Small differences in the following may not be considered defects:

• color;
• print placement;
• scale;
• fabric texture;
• stitching;
• measurements;
• seam alignment;
• image positioning; and
• appearance compared with a digital mockup.

A claim may be denied when the item falls within normal manufacturing tolerances.

Order changes and cancellations

Orders may begin processing shortly after checkout.
Once an order enters production, it cannot be changed or canceled.
This includes changes to:

• size;
• color;
• product style;
• quantity;
• design selection;
• personalization;
• recipient name; and
• shipping address.

Contact us immediately after placing the order if you notice an error. We will review the request, but changes and cancellations are not guaranteed.

Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address.
If an order is delayed, returned, lost, or marked undeliverable because the customer supplied an incorrect or incomplete address:

• a free replacement may not be available;
• a full refund may not be available;
• additional shipping charges may apply; and
• the customer may be responsible for the cost of producing and shipping a replacement.

Please verify the shipping address before completing checkout.

Lost packages

Contact us when a package has not arrived within a reasonable period after the estimated delivery date.
Before reporting a package as lost, please:

• review the tracking information;
• confirm that the shipping address is correct;
• check all entrances and secure delivery areas;
• ask household members, neighbors, building staff, or front-desk personnel; and
• contact the local shipping carrier.

Refund or replacement eligibility will depend on the tracking history, carrier investigation, delivery address, and circumstances of the shipment.

Packages marked as delivered

When tracking shows that a package was delivered, please first:

• check all entrances, mailrooms, parcel lockers, and secure delivery areas;
• ask household members, neighbors, or building staff;
• allow a short additional period, as some carriers scan packages before final delivery; and
• contact the shipping carrier for additional information.

A refund or replacement is not guaranteed when carrier tracking confirms successful delivery to the address provided.

Exchanges

We do not offer direct exchanges because each item is made to order.

Products that fit differently than expected are not eligible for exchange when the correct size and product were supplied. Please review the size guide on the product page before purchasing.

When a replacement is approved because of a verified defect or fulfillment error, it will be handled as a replacement claim rather than a traditional exchange.

Refunds

Approved refunds will generally be issued to the original payment method.

Processing times vary depending on the bank, card issuer, or payment provider. It may take several business days for the refund to appear after it has been approved.

Original shipping charges are generally nonrefundable unless the refund is related to a verified production or fulfillment error.

Final-sale policy

Because all products are made to order, correctly produced items are considered final sale unless a refund, replacement, cancellation, or other remedy is required by applicable law.

Consumer rights

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Policy updates

Artisan Threads Boutique may update this policy from time to time to reflect changes in production, fulfillment, shipping procedures, or legal requirements.

The policy in effect at the time of purchase will generally apply to that order.

Contact

For assistance, contact Artisan Threads Boutique through the contact method listed on artisanthreads.store.

Please include your order number and all relevant photographs or information so your request can be reviewed promptly.