Terms & Conditions
Terms & Conditions
Effective Date: August 18, 2026
Welcome to Artisan Threads. These Terms & Conditions explain how shopping at artisanthreads.store works and are intended to provide a clear and positive shopping experience.
By visiting our website or placing an order, you agree to the terms below. If you ever have a question about an order or these Terms, please contact us at info@artisanthreads.store.
1. About Artisan Threads
Artisan Threads offers distinctive apparel, accessories, and home products featuring original and thoughtfully selected designs.
Many of our products are made individually after an order is placed. This allows us to offer a wide variety of designs and products without maintaining large inventories.
Our website is operated from New York, United States.
2. Using Our Website
You are welcome to browse and shop at artisanthreads.store for personal, lawful purposes.
By placing an order, you confirm that you are legally able to enter into a purchase agreement or are using the website with the permission of a parent or legal guardian where required.
Please do not use our website in a way that could damage the website, interfere with another customer’s experience, compromise security, or violate applicable law.
3. Product Information
We make every reasonable effort to present our products accurately, including descriptions, colors, sizes, materials, photographs, and design previews.
Because screens, lighting conditions, fabrics, printing methods, and materials vary, the color or appearance of a finished product may differ slightly from what you see on your computer, tablet, or phone.
Products that are made individually may also have small variations in print placement, stitching, texture, dimensions, or other production details. These natural variations are part of the production process and do not necessarily mean that an item is defective.
We want you to feel confident about your purchase, so we encourage you to review product descriptions, sizing information, and available images before ordering.
4. Prices and Payment
Product prices are shown on the website in the currency displayed at checkout.
Prices, promotions, and product availability may change from time to time.
Payment is collected securely through the payment methods available during checkout. By submitting an order, you confirm that you are authorized to use the payment method provided.
If an obvious pricing or technical error occurs, we may contact you before completing the order so the issue can be resolved.
5. Placing an Order
After you place an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order information carefully, including:
- product;
- size;
- color;
- quantity; and
- shipping address.
Because many Artisan Threads products are made specifically after an order is received, production may begin soon after checkout.
If you notice an error after placing your order, please contact us as quickly as possible at info@artisanthreads.store. We will make every reasonable effort to help if production has not already begun.
6. Order Changes and Cancellations
Because many products are made especially for each order, we may not be able to change or cancel an order once production has started.
This may include changes to size, color, product style, quantity, or shipping information.
If you need assistance shortly after placing an order, please contact us promptly. We will always check whether a change is still possible.
7. Shipping and Delivery
Estimated production and shipping times may be displayed on product pages, during checkout, or in your order confirmation.
These timeframes are estimates unless specifically stated otherwise.
Occasionally, delivery may take longer because of carrier delays, severe weather, holidays, transportation disruptions, customs processing, or other circumstances outside our reasonable control.
If an unexpected issue significantly affects the shipment of your order, we will handle the situation in accordance with applicable law.
Please make sure your shipping address is complete and accurate before submitting your order.
8. Incorrect or Undeliverable Addresses
Customers are responsible for providing an accurate shipping address.
If you realize that you entered an incorrect address, contact us as soon as possible. We will try to assist if the order has not already entered production or shipment.
If a package cannot be delivered because the address supplied with the order was incorrect or incomplete, please contact us so we can review the available options.
9. Packages That Appear Lost or Missing
If your package does not arrive when expected, please first review the tracking information provided with your order.
It can also be helpful to check:
- around the delivery location;
- with other household members;
- parcel lockers;
- mailrooms or front desks; and
- with the delivery carrier.
If you are still unable to locate your package, contact us at info@artisanthreads.store and we will help review the situation.
Packages shown by the carrier as delivered will be evaluated based on the tracking information and circumstances of the delivery.
10. Returns, Refunds, and Product Problems
We want you to be happy with what you receive.
Because many Artisan Threads products are made especially for your order, we are generally unable to accept returns or exchanges for:
- changes of mind;
- personal preference;
- ordering the wrong size or color; or
- selecting the wrong product.
Please review sizing information and product details carefully before ordering.
However, if your item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us and we will work with you to make it right.
Please report these concerns within 30 days of delivery and include:
- your order number;
- a brief description of the problem; and
- clear photographs showing the issue.
Depending on the circumstances, an appropriate resolution may include a replacement or refund.
Please do not mail an item back unless we have provided return instructions.
For additional details, please review our Return Policy.
Nothing in these Terms limits any consumer rights that apply to you under law and cannot legally be waived.
11. Sizing and Fit
Sizing can vary between different products and styles.
We strongly encourage customers to review the size chart or measurements provided for a product before placing an order.
If the size you ordered is correctly produced and delivered, a difference in personal fit or preference does not generally qualify as a product defect.
If you believe you received a different size from the one you ordered, please contact us.
12. Promotions and Discount Codes
From time to time, Artisan Threads may offer sales, promotional discounts, or coupon codes.
Promotions may have:
- expiration dates;
- minimum purchase requirements;
- product exclusions; or
- other stated conditions.
Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other promotions.
13. Artisan Threads Artwork and Website Content
The artwork, illustrations, graphics, photographs, product designs, text, branding, logos, and other original content appearing on artisanthreads.store are protected by applicable intellectual-property laws.
Purchasing an Artisan Threads product gives you ownership of the physical product you purchased. It does not transfer ownership of the underlying artwork or intellectual-property rights.
Without permission, Artisan Threads artwork or website content may not be copied or used to:
- manufacture or sell competing products;
- reproduce designs commercially;
- create unauthorized merchandise;
- redistribute product artwork;
- falsely suggest a connection with Artisan Threads; or
- otherwise infringe our intellectual-property rights or the rights of our licensors.
Personal use of products you purchase is, of course, welcome.
14. Customer Reviews and Submitted Content
Customers may have opportunities to submit reviews, comments, photographs, or other content.
We appreciate genuine feedback and ask that submitted content be respectful, truthful, and based on your actual experience.
By submitting content for publication on our website, you confirm that you have the right to share it and that it does not violate another person’s rights.
You also give Artisan Threads permission to display and use the submitted content in connection with our website, products, and business.
We may choose not to publish or may remove content that is unlawful, abusive, misleading, fraudulent, unrelated to the product, or otherwise inappropriate.
15. Customer Accounts
If you create an account on artisanthreads.store, please keep your password and login details secure.
You are responsible for activity occurring through your account unless unauthorized access has been reported to us.
Please contact us if you believe your account has been accessed without permission.
16. Privacy
Your privacy is important to us.
Our Privacy Policy explains how Artisan Threads collects, uses, and protects personal information when you browse our website, contact us, create an account, or make a purchase.
We may use trusted service providers for functions such as secure payment processing, website operation, order processing, delivery, analytics, and communications where necessary to operate the store.
Please review our Privacy Policy for additional information.
17. Links to Other Websites
Our website may occasionally contain links to websites or services operated by other companies.
These links may be provided for convenience or additional information.
Because we do not control third-party websites, their own terms, privacy practices, and policies apply when you visit them.
18. Website Availability
We make reasonable efforts to keep artisanthreads.store available and functioning properly.
Occasionally, temporary interruptions may occur because of maintenance, technical issues, software updates, security measures, or circumstances beyond our control.
We may also update or improve website features, product offerings, or content from time to time.
19. Our Responsibility to You
Artisan Threads is committed to treating customers fairly and addressing legitimate order concerns.
To the fullest extent permitted by law, Artisan Threads is not responsible for indirect or consequential losses arising from use of the website or products where such losses were not reasonably foreseeable.
For claims directly involving an order, our responsibility will generally be limited to the amount paid for the affected product or order, except where applicable law provides additional rights.
Nothing in these Terms excludes or limits liability or consumer rights where doing so would be unlawful.
20. Circumstances Beyond Our Control
Occasionally, events outside our reasonable control may affect our ability to provide services or deliver products as expected.
These can include severe weather, natural disasters, transportation disruptions, carrier interruptions, widespread technical outages, government actions, or similar unexpected events.
If such an event affects an order, we will make reasonable efforts to communicate with affected customers and handle the situation fairly and in accordance with applicable law.
21. Updates to These Terms
We may update these Terms & Conditions from time to time as our website, products, policies, or legal requirements change.
When we make an update, the revised version will be posted on this page with a new effective or updated date.
The terms in effect when you place an order will generally apply to that purchase.
22. Governing Law
These Terms are governed by the laws of the State of New York, United States, except where applicable consumer-protection laws require otherwise.
Customers may also have rights under the laws that apply where they live, and nothing in these Terms is intended to take away rights that cannot legally be waived.
23. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.
24. Contact Artisan Threads
We want our policies to be clear and easy to understand.
If you have a question about these Terms, your order, or shopping at Artisan Threads, please contact us:
Artisan Threads
2168 Nesconset Highway, PMB 137
Stony Brook, NY 11790
United States
Email: info@artisanthreads.store
Website: artisanthreads.store
