Privacy Policy

Privacy Policy

Effective Date: August 17 2026

Artisan Threads (“Artisan Threads,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or make a purchase from the Artisan Threads website, create an account, contact us, submit a review or question, join a mailing list, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website.

Information you provide directly

We may collect information that you provide when you:

• Purchase or attempt to purchase a product.
• Create or manage a customer account.
• Add products to a cart or wishlist.
• Contact customer support.
• Request a return, refund, exchange, or order update.
• Submit a product review, rating, comment, or question.
• Subscribe to promotional emails.
• Enter information through a contact form or another website form.

This information may include:

• Name.
• Email address.
• Billing and shipping address.
• Telephone number.
• Account username and password.
• Products ordered, sizes, colors, and quantities.
• Order history and transaction information.
• Customer-support communications.
• Reviews, ratings, photographs, questions, and other content you submit.
• Marketing preferences.
• Any other information you voluntarily provide.

Please do not submit Social Security numbers, government identification numbers, medical information, financial-account passwords, or other unnecessary sensitive information through reviews, questions, or contact forms.

Payment information

Payment details are collected and processed by our third-party payment providers. Depending on the payment method selected, this may include your payment-card number, expiration date, security code, billing address, or digital-wallet information.

Artisan Threads generally does not receive or retain your complete payment-card number. We may receive limited payment information, such as the payment method, card type, last four digits, payment status, and transaction identifier.

Information collected automatically

When you visit the website, we and our service providers may automatically collect information such as:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Language and general location settings.
• Referring and exit pages.
• Pages and products viewed.
• Search activity.
• Cart and checkout activity.
• Dates and times of visits.
• Cookie identifiers and similar technical information.
• Website errors, performance information, and security events.

We may derive an approximate city, state, region, or country from an IP address. We do not intend to collect precise GPS location through the website.

Information received from third parties

We may receive information from third parties involved in operating the store, including:

• Payment processors.
• Website-hosting and e-commerce providers.
• Print-on-demand manufacturers.
• Fulfillment and shipping providers.
• Fraud-prevention and security services.
• Analytics providers.
• Advertising and marketing platforms.
• Email and customer-service providers.

2. How We Use Personal Information

We may use personal information to:

• Process payments and complete orders.
• Manufacture, personalize, package, and ship products.
• Send order confirmations, receipts, shipping updates, and service notices.
• Create and maintain customer accounts.
• Save carts, wishlists, and customer preferences.
• Respond to questions, support requests, complaints, returns, and exchanges.
• Display reviews, ratings, questions, or other customer-submitted content.
• Detect and prevent fraud, unauthorized transactions, abuse, and security incidents.
• Troubleshoot and improve website functionality.
• Understand how visitors use our website.
• Measure the performance of products, pages, and promotions.
• Send marketing messages when permitted by law.
• Maintain financial, tax, accounting, and business records.
• Enforce our Terms and Conditions and other policies.
• Comply with legal obligations and lawful governmental requests.
• Establish, exercise, or defend legal claims.

3. Legal Bases for Processing

Where laws such as the European Union or United Kingdom data-protection laws apply, we process personal information under one or more of the following legal bases:

Performance of a contract:

We use information to process purchases, arrange fulfillment and delivery, provide customer service, and administer customer accounts.

Legitimate interests:

We may use information to operate and improve the store, prevent fraud, secure the website, understand store performance, and communicate with customers, provided those interests are not overridden by the individual’s rights.

Consent:

We rely on consent where required for marketing communications, optional cookies, targeted advertising, or other processing activities.

Legal obligations:

We may process information to meet tax, accounting, consumer-protection, recordkeeping, and other legal requirements.

You may withdraw consent at any time, although withdrawal does not affect processing that occurred before consent was withdrawn.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

E-commerce and website providers

We may share information with companies that provide website hosting, shopping-cart functionality, account management, database storage, website maintenance, and other technical services.

Payment providers

Payment processors and financial institutions receive the information necessary to authorize, process, refund, and protect payments.

Print-on-demand and fulfillment providers

Because many Artisan Threads products are made or printed after an order is placed, we may provide order information to print-on-demand, manufacturing, and fulfillment providers.

These providers may include Printify, Gooten, or their participating production facilities when they are used to fulfill a particular order. Information shared may include your name, shipping address, telephone number, email address, ordered products, and any details needed to manufacture or deliver the order.

Delivery companies

We may share shipping information with postal services, couriers, customs authorities, and logistics providers

Business service providers

We may disclose information to companies that assist with:

• Email delivery.
• Customer support.
• Fraud detection.
• Website security.
• Analytics.
• Advertising.
• Data storage and backups.
• Accounting, tax, legal, and professional services.

These providers may use information only as permitted by their agreements with us and applicable law.

Public content

Reviews, ratings, photographs, comments, and product questions that you submit may be displayed publicly. Your display name or other information submitted with the content may also appear publicly.

Do not include private or sensitive information in public reviews, questions, or photographs.

Legal and safety disclosures

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or lawful request.
• Investigate fraud, abuse, intellectual-property infringement, or security incidents.
• Protect the rights, property, or safety of Artisan Threads, its customers, or others.
• Enforce our agreements and policies.
• Establish or defend legal claims.

Business transfers

If Artisan Threads is involved in a merger, financing, acquisition, sale, restructuring, bankruptcy, or transfer of business assets, personal information may be disclosed or transferred as part of that transaction.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, tags, and similar technologies.

Cookies may be used to:

• Keep the website functioning.
• Remember login sessions and account preferences.
• Maintain shopping carts and wishlists.
• Support checkout and payment security.
• Prevent fraud.
• Remember cookie preferences.
• Measure website traffic and performance.
• Understand which products and pages visitors view.
• Support advertising or measure advertising effectiveness.

Types of cookies

Necessary cookies

support functions such as account login, shopping-cart operation, checkout, security, and fraud prevention. The website may not operate properly without them.

Preference cookies

remember settings and choices.

Analytics cookies

help us understand website traffic and improve store performance.

Advertising cookies

may be used to measure campaigns, limit repeated advertisements, or show advertising based on website activity.

Where required, optional analytics and advertising cookies will not be activated until the visitor provides consent.

You may manage cookies through the cookie-preference tool displayed on the website, when available, or through your browser settings. Blocking cookies may affect account login, shopping carts, checkout, wishlists, or other website functions.

6. Advertising, Sale, and Sharing of Personal Information

Artisan Threads does not sell personal information in exchange for money.

However, some privacy laws may define disclosures through advertising cookies, pixels, or similar technologies as “selling,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

Where applicable, you may request to opt out of these activities through the website’s cookie settings or by contacting us at info@artisanthreads.store.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

Website-owner note: Remove the advertising portions of this section when no advertising pixels, retargeting tools, or cross-site advertising services are installed.

7. Marketing Communications

We may send promotional emails when you subscribe, request them, or when otherwise permitted by law.

You may unsubscribe at any time by using the unsubscribe link in a promotional email or by contacting info@artisanthreads.store.

Even after unsubscribing from marketing, you may continue to receive non-promotional messages regarding orders, payments, shipping, returns, account security, or important policy changes.

We may retain limited information on an unsubscribe or suppression list so that we can respect your request.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period depends on factors such as:

• Whether you maintain an active customer account.
• Whether an order or customer-service matter remains open.
• Tax, financial, accounting, and recordkeeping requirements.
• Fraud-prevention and security needs.
• Product warranties, disputes, returns, or chargebacks.
• Applicable limitation periods.
• Legal and regulatory obligations.
• Whether consent has been withdrawn.

Order and transaction records may be retained after an order is completed when needed for accounting, tax, fraud prevention, dispute resolution, and legal compliance.

Customer accounts may be retained until the account is deleted, subject to information that must be preserved for legitimate business or legal reasons.

Public reviews or questions may remain visible until removed by us or upon a valid request, subject to legal and operational requirements.

When information is no longer required, we may delete, anonymize, or securely isolate it.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Nevertheless, no website, payment system, transmission method, or storage system can be guaranteed to be completely secure. Customers should use unique passwords, protect their account credentials, and contact us promptly if they suspect unauthorized account activity.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you.
• Request a copy of your information.
• Request correction of inaccurate information.
• Request deletion of information.
• Request restriction of certain processing.
• Object to certain processing.
• Request data portability.
• Withdraw consent.
• Opt out of targeted advertising.
• Opt out of the sale or sharing of personal information.
• Limit certain uses of sensitive personal information.
• Appeal a decision regarding a privacy request.
• Lodge a complaint with an applicable privacy or data-protection authority.
• Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

These rights are subject to legal exceptions. For example, we may need to retain information to complete a transaction, comply with tax or accounting requirements, prevent fraud, resolve disputes, or establish legal claims.

To submit a request, email info@artisanthreads.store with the subject line Privacy Request.

Please describe the request and provide enough information for us to locate the relevant records. We may ask you to verify your identity before completing the request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization.

We will respond within the period required by applicable law.

Official European guidance recognizes rights including access, correction, deletion, restriction, portability, objection, and protections regarding automated decision-making. California law may also provide qualifying consumers with access, deletion, correction, opt-out, and non-discrimination rights.

11. Browser Privacy Signals and Do Not Track

Some browsers provide a “Do Not Track” setting. Because there is not a universally accepted standard for responding to all Do Not Track signals, our website may not respond to every such signal.

Where required by applicable law and supported by our systems, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale, sharing, or targeted advertising.

12. International Data Transfers

Artisan Threads is based in New York, United States.

Customers, service providers, manufacturers, and fulfillment facilities may be located in different countries. As a result, personal information may be processed or stored outside your state, province, or country, including in the United States.

Where required, we and our service providers use legally recognized safeguards for international transfers. Privacy protections in another country may differ from those available where you live.

13. Children’s Privacy

The website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without legally required parental consent, we will take reasonable steps to delete it.

A parent or guardian who believes a child has submitted personal information may contact info@artisanthreads.store.

COPPA applies to services directed to children under 13 and general-audience services that have actual knowledge they are collecting personal information from a child under 13.

14. Third-Party Websites and Services

Our website may contain links to websites, payment services, social-media platforms, or other services operated by third parties.

This Privacy Policy does not control the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, vendors, or legal obligations change.

The updated version will be posted on the website with a revised “Last updated” date. When required, we may also provide additional notice by email, through the website, or at the point where information is collected.

Your continued use of the website after an updated policy becomes effective means that the updated policy applies to future interactions, except where additional consent is required by law.

16. Contact Us

For questions, complaints, or privacy requests, contact:

Artisan Threads
New York, United States
Email: info@artisanthreads.store
Mailing address: 2168 Nesconset Highway PMB 137 Stony Brook, N.Y. 11790